Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A good experience, never pushed to make a buying decision!

By pawsport on 7/24/2019 at 9:32 PM. Helped by Tom Fields.

It's rare to enjoy spending time at a dealership due to the high pressure techniques we have experienced in the past from other dealerships. This was enjoyable and at no time did we feel pressured by anyone at Bill Buck Chevrolet to make a decision to buy, we can truly say it was pleasurable and we took our time in making a decision and had actually decided to not buy, however two days later we decided to buy and moved forward and purchase a vehicle from Bill Buck, and based on our positive experience we will do business with them in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kudos

By GPP on 7/22/2019 at 12:11 AM. Helped by Sorry can't remember.

I was a first timer and very pleased from the greeter to service personnel. I am hoping all the visits will be as rewarding as this first one was. Thanks!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

No stars

By Unhappy zl1 on 7/9/2019 at 3:37 PM. Helped by Service manager, sales manager.

Terrible, all handshakes and smiles at time of purchase, but when there is a problem with the car, they become totally different. They sold me a car that, according to them, AND Chevrolet engineering CAN NOT BE FIXED. Driving and paying for a car for 5 months that doesn't work properly. Heard every excuse, and every story. Haven't heard anything that sounds like "ok we're are going to make this right"

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change service

By Kellie on 5/26/2019 at 10:35 PM. Helped by Bill and Lou Diaz ( and Ryan!).

I bring my cars here for maintenance and have always been very pleased with the level of service received. There have been some personal changes but I still felt welcomed and taken care of. My new advisor Bill was great. And as always, my favorite technician Lou Diaz went above and beyond my expectations for excellent service. See you all next time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryon Ash was terrific!!!

By Dana on 5/11/2019 at 6:13 PM. Helped by Ryon Ash.

Ryon Ash, the service advisor, was thorough, professional, prompt and communicated with me perfectly. I will be going back for other service on my Corvette!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best deal in town

By Sunsetsue on 5/7/2019 at 8:35 PM. Helped by Mike Lamond, Raphael.

We found our salesman to be courteous, patient, helpful, knowledgeable and efficient. Will be seeing him again in three years. Dealership is close by making it convenient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Bo on 5/6/2019 at 8:07 PM. Helped by Jake Neeley.

Great experience from start to finish. Sales rep/manager worked hard to make my purchase as seamless as possible. Also, finance guy obtained a lower financing rate than my normal “go to” lender.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice place

By mik on 4/20/2019 at 4:26 PM. Helped by I don't remember.

I would definitely buy another car from there....comfortable place, nice folks. I love my Camaro and my purchase was uncomplicated, it's a beautiful automobile.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Warranty work

By Canduff on 4/2/2019 at 4:45 PM. Helped by Ryon Ash.

Took care of our needs. It was our second time addressing the issue but they corrected the problem so my Camaro is back to working as expected. Ryon was respectful and ensured all went smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By Mleonard on 3/12/2019 at 1:01 PM. Helped by Monte, Chris.

By far the best dealership experience that I have ever encountered. Monte and Chris were exceptional to work with in purchasing my Certified Pre Owned Chevrolet!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and salesman, Chris Mettille

By karen on 3/11/2019 at 1:51 PM. Helped by Chris Mettille.

Best experience I've had at a dealership in a long time. I felt Chris went above and beyond to help me with choosing a vehicle.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Job Well Done

By Hawkeye on 3/5/2019 at 5:13 PM. Helped by Peggy Felker.

Peggy Felker was my Serve Adviser and she did an outstanding job of making sure my vehicle was serviced to my satisfaction. I will be calling Peggy in the future the next time my Silverado needs servicing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Quality of Work

Oil Leak

By peterwilson on 2/24/2019 at 4:13 PM. Helped by Peggy Felker.

I had problems with an oil leak. They made Repairs and it was still leaking. I was disappointed with the service until Peggy Felker took care of everything, got us a loaner while they repaired ours. We left to go up north so hopefully everything is fine and I won't need to see them until the routine service is due. I want to thank Peggy again for her help. Peter Wilson

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great Work

By Dkduryea on 2/20/2019 at 3:48 AM. Helped by Zach.

We have purchased 2 cars from this dealership and had good experiences each time. They are willing to help to make the customer happy. Would reccomend. worked with Zach both times..works to keep the customer happy!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

No customer service

By Cars on 2/16/2019 at 4:15 PM. Helped by sales manager.

I've been waiting for over 6 months for BB Chev & Chevrolet to replace my defective '17 Malibu which took them 35 days to attempt the repair. No loaner no apparent effort to resolve the issue except a demand to remove my defective car from their service lot. Last experience I'll have with these people....BAD COMPANY!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Head rest

By Joycey2 on 1/15/2019 at 2:22 PM. Helped by Girl but don’t remember name.

They did great job of getting part after dealing with another Dealership couldd’t get the part. Went on for 6 months. The other Dealership was Victory Lane.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car buying experience

By Bil lBortz on 12/31/2018 at 3:47 PM. Helped by Tom.

Everyone was very friendly and helpful. We found the car we liked, they had it ready right away and we were happy with the price we got for our trade in.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bait and switch

By Lookingforhonestdealers on 12/11/2018 at 8:05 PM. Helped by I believe Natasha originally.

I spoke to them about a car they had listed. Talked to them multiple times before making the trip. Then found out the car was not brand new as promised and out the door was 5k more on a 17k car. Be very careful. Not the kind of dealer I do business with. Will never be back.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

This company should be reported for elder abuse!!!

By Billbuckneedshelp on 11/27/2018 at 3:37 AM. Helped by Rich.

I had to choose a rating but it didn’t give me the option of a negative star. They raked my parents over the coals to the nth degree. How they can sleep at night is unfathomable. If I had power of attorney I promise I would sue them to the hilt for their actions.

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Much better than 2 years ago!

By Vrodspike on 11/11/2018 at 6:36 PM. Helped by Don’t know their names..

The service Dept has greatly improved in the last 2 years. For years Bill Buck’s was our go to dealer for any service work we needed done. They were great. Then unfortunately about two years ago we made an appointment to have some service work done an we had a horrible experience two different. The appointments were not registered. The people in the service department stood around talking to each other and when you asked them about any thing they were extremely rude. We decided to give them another chance just recently and we were pleasantly surprised. The appointment was on time. The work was fixed in a timely manner. All of the service people were pleasant to deal with. I’m not sure what changed because some of the same people were still working in the service Dept, but they were now very friendly and pleasant to deal with. We will begin using Bill Bucks exclusively again as long as this new type of experience continues.

I would recommend this dealer.