Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Ford expedition

By Expo on 9/12/2019 at 2:51 AM.

Chris quoted me a very good price on a ford expedition and followed up on it but the dealer is 100 miles from me and it was sold, l missed a nice vehicle and at a good price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Cooper on 8/13/2019 at 12:38 PM.

Working with Elmer was pleasant and easy from start to finish. Very knowledgeable and went out of his way to find the color and model we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Refreshing

By JTM on 8/1/2019 at 5:05 PM.

I had a pleasant, no nonsense, low pressure experience. Very refreshing! All the people that I dealt with were very polite and welcoming. Best car buying experience that I have had in a long time

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Wells79 on 7/30/2019 at 10:04 PM.

In less than 24 hours we were in the car of our choice.. Carolyn worked with us and got the job done.. She was friend and easy to talk to.. It was a great experience.. Thanks Carolyn

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service and reliable cars

By AllaboutmyF150 on 7/29/2019 at 1:05 PM.

Wonderful people and they do make things happen!! I was very surprised they got me the truck I wanted and Chris wouldn't give up even though I was ready to settle. Thank you!!

I would recommend this dealer.

Overall Rating

3.2  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Chuck Lilly the hot headed "Service Manager"

By Big Glen on 6/27/2019 at 9:13 PM.

To start Abby Depedro is an excellent service writer, she listens and cares about making your vehicle repairs to your satisfaction. I had some issues with a tire replacement, the dealership over charged me for road hazard warranty, when I needed it is when I found out of the over charge in the middle of a screw near the side wall, I paid for most of the tire. Then voiced my concerns and if was Chuck Lilly he listened did not say much, I told him I would give a bad rating for the Quick Lane service and I did just that, Chuck calls me and said my poor rating cost Abby $50.00 which I will give to her I don't want my big mouth to cost her anything. And that I'm no longer a customer of Desoto Ford and never return. We learn from the reviews customers give. I did not know Chuck spoke for the owners. Thanks, Glen Gavriloff

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience at DeSoto Automall

By integrateyou on 6/26/2019 at 2:21 PM. Helped by Kevin Wantjr.

The dealership went well above my expectations. I found a car online and called into the DeSoto Automall and Carolyn Worley answered the phone. I had a few questions about the vehicle, she was able to answer them thoroughly and then we discussed price. She told me the price and we came to an agreed upon number. 2 hours later I drove over to the dealership and she already had the vehicle detailed and gassed up. I took the vehicle for a 10 minute drive. Went in and met with Kevin Wantje. He already had my contract written up with the agreed upon numbers. I asked him if he had any warranty options, he did and went over all the options. He adjusted the contract price with the extended warranty that I had chosen. I signed and wrote him a check and walked out the door. I would say my entire time at the dealership lasted 45 mins. Great experience and I highly recommend them if anyone is in the market for buying a car.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Helpful

By Spikelee on 6/8/2019 at 7:22 PM. Helped by Casey.

Casey in service was great. Very nice helpful and even listened to me vent about the stress of blowing out my tire. The rental car place was horrible though. They refused to rent me the car they first said they would rent me because they had it rented the next day but neglected to mention that when I asked to reserve it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By Truck Service on 6/8/2019 at 1:07 PM. Helped by Randy.

I was greeted right away. Processed immediately. Questions answered. My service requests were done on time. Actually quicker than I anticipated. . DeSoto Auto Mall is my place for vehicle service from now on

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Overall a great experience

By Hmyersjr on 5/29/2019 at 1:14 AM. Helped by Rob Rose , Nick ?.

Rob , Clint and Nick did a great job putting together the deal on my wife's new 2019 Ford Escape. All around excellent experience and a fantastic warranty.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply awesome

By Shwn422 on 4/20/2019 at 3:44 PM.

I enjoyed my experience from the moment I stepped in the building til I drove away. Carolyn is true gem she went to work looking for the vehicle I was seeking n kept me in the know from day one . She kept working on the best deal n making sure it worked for both parties. Thank you Carolyn and everyone at Desoto automall for all you done.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By Quilter25 on 4/19/2019 at 3:48 PM. Helped by Caleb Aument.

I took my car in for an oil change on April 18, 2019. Caleb Aument was my service adviser. He is very courteous and conscientious about servicing vehicles. I was in and out in less than an hour and that included the 27 point checkup that is used at this dealership. I highly recommend this service adviser and this dealership for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By cdpats on 4/18/2019 at 6:04 PM.

This has been one of the best experiences at a car dealer that we have had. Our sales person Christy was really on the ball. She not only answered all our questions but was thoroughly right on in her search for our vehicle. She was attentive and not high pressure sales person. She went over and above what our expectations were. She spent countless time researching for the Vehicle we wanted and could afford. The whole DeSoto Dealership gets a big well done and many thanks. I would really highly recommend this dealership to anyone. Thanks so much to Christy and all those involved in our purchase.

I would recommend this dealer.

Overall Rating

2.4  

1   Customer Service
5   Friendliness
4   Overall Experience
1   Price
1   Quality of Work

Service with Randy

By Disapointed and broke on 3/22/2019 at 1:29 PM. Helped by Randy.

Randy your service department representative noyified me two months ago there was a problem that kept the engine light on. That visit cost us. Over$400. I brought the Jeep in two weeks ago with the engine light on . I recieved a loner becouse Randy said it would take all day to find out what the diagnosis was. The Dodge Journy had smoke billowing out of it and I promptly returned to the dealership . I returned,the keys to the Dodge Journy to the owner Matt Kratser.Randy informed,me it would be ten minutes amd I would be out of there. They finished in a few minutes and told me there was only the charge of the diagnostic fee of over $100. They did not charge me anything else. I returned Monday og this week withtheengine light back on. The owner stated it has been on thewholetime. He is unable to take time off of work. I was chatged over $500 for another repair. The customer service took $100 off the bill. Over $1000. In two,months. And the diagnosis was relivent to the first one. They should have taken care of the issue in January. Randy was very non caring of the situation. Elmer my salesman is awsome and I would buy a vehicle from him again if needed. This service department needs improvement. Laurie Phillips Gallaghet

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great people and a fair deal

By PGI Alex on 2/25/2019 at 5:34 PM.

I like dealing with locally owned businesses instead of a dealership with corporate ownership based in another state. When you deal with someone local, they care more and these people care.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Had a recall on my 2013 ram

By Ronaldayers4545 on 2/16/2019 at 11:10 PM.

Went to dealer with a card i got in the mail saying i had a recall for my 2013 ram. Took about 20 min and i was on my way to the lake! Outstanding job to Caleb, and the service staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience!

By F & J Wit on 2/4/2019 at 9:57 PM. Helped by Rob. Sales Manager.

From the first phone call, to the service dept, to the sales manager. Waylon, Clint, Rob and associates were all outstanding with their customer service. The best experience my wife and i have ever had with purchasing a new vehicle. They made sure every aspect of the sale went smoothly and that we were left with no unresolved issues. They treated us like family. Make the drive Southwest Florida! At least make the phone call, you wont be left unhappy. Thank you all so much.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My new car purchase.

By mike47 on 2/1/2019 at 7:29 AM. Helped by Abby my service writer..

Before Thanksgiving last year I got an email from Ford showing the new 2019 Ford Edge ST. Since I was so happy with my 2015 Edge Sport and was having an oil change done I asked Abby who to talk to in sales cause I wanted to see the changes in the new model. I was dazzled again as I was in 2015 so I ordered the ST. I've driven it from my house to the dealership twice so far and am very happy with the performance and handling with the all wheel drive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best service ever

By Diane on 1/28/2019 at 2:05 PM.

Christy is very friendly and knowledgeable but not pushy. I have purchased many new vehicles and this was by far the best experience ever in the least amount of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car

By Mickey64 on 1/12/2019 at 12:31 AM.

My daughter purchased a vehicle from carolyn Worley it was the fastest car deal I ever made! We are 100% pleased with the experience!! Go see carolyn Worley for a fantastic experience!

I would recommend this dealer.