Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.9  
Quality of Work
5  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine maintenance

By Don343 on 8/1/2019 at 5:25 PM. Helped by Shelby Reimard.

Brought my F150 in for routine service and to have the right side outside mirror repaired. As soon as I pulled into the service lane I was greeted by one of the porters. He said that a service writer would be with me in a moment, and he was correct. The advisor was very polite and knowledgeable, understood what I needed done. My total wait time was seventy minutes from when I arrived and when I left. The repair was done correctly, and even the oil reset light was reset, which sometimes is forgotten at other establishments. Great Service

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome, dealer ship and very courteous

By Cheryl 1234 on 7/30/2019 at 7:17 PM.

I only use this dealership for my service for my f150. Amazing and very prompt . I always recommend them to family and friends for service and sales

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out

By Ron1056 on 7/18/2019 at 2:45 AM.

Drive up and they are waiting on you. Fast service with a smile. Clean waiting room with coffee and always keep you updated on service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and efficient. Top notch service

By jones3090 on 7/8/2019 at 5:23 PM.

I brought my truck in for an oil change. I informed the service representative of my time constraints in advance. She noted them on the paperwork and said that it would not be a problem. During the service, the technician noted a few other minor services that should be performed. They were able to complete those tasks as well within my time limitations. Excellent experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Overall Experience
4   Price
5   Quality of Work

Ford EScape

By Shorty on 6/17/2019 at 7:18 PM. Helped by Little Bobu.

The dealer is honest not like another dealer I felt with , the service department is great, the sales people are great. The people are customer friendly.little Bob

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer is very well satisfied.

By Aseiz on 6/7/2019 at 2:58 PM. Helped by Customer is very well satisfied..

Great friendly service great product what more could we ask. Completely satisfied with this dealer in with their staff. I hope they keep up the good work !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good dealership

By Ellen34 on 5/27/2019 at 9:28 PM. Helped by Ken Mate. and also Dan Myers.

We have been buying automobiles there for years. We would not be going back if we where not happy. Ken, was easy to work with, very pleasant and personable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alan Stier is top notch, very helpful and efficient.

By chiefafd1 on 5/24/2019 at 3:07 PM. Helped by Alan Stier.

I have dealt with your dealership for at least 15 years. Your staff is very friendly The service department .is great. Tony the service writer is the best. I would and have recommended your dealership to many people. We lease a new vehicle every three years. I would not use anyone else , we are treated very very well. Thank you Kathy and Don Greis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine service

By Richard213 on 3/22/2019 at 8:02 PM. Helped by Don't remember their names.

Had the oil changed and tires rotated. Service staff was courteous and professional. The length of my stay was about an hour. Overall, I was very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leased a new vehicle.

By Ellen on 3/14/2019 at 11:58 AM. Helped by Joseph Norman,Chris.

The associate whom assisted me,Joe Norman, was very helpful in making a good choose for me. The process was simpil and quick.Thank-you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best of the best

By Phil on 3/11/2019 at 9:02 PM. Helped by Bob Barlow,.

If you are in the market for a new or used vehicle this is the place to go!! Look no further we go out of our way to purchase and have our vehicles serviced here so glad we found this place!! And yes, we are repeat customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very competent and caring staff that is great to work with.

By Dave D on 2/22/2019 at 1:47 PM. Helped by Paul Racbam, Victor Balseca.

Love this dealership. The sales staff worked hard to satisfy my needs in a very caring and relatively low pressure atmosphere. Their tech support is also great. I wanted to buy here because I have been servicing our mustang and F150 there for 6 years and have loved their service ..... it's been superb.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service Department

By Sdowns22 on 2/18/2019 at 5:37 PM. Helped by Mark.

Excellent service department. We have had our vehicles serviced here for the last 20+ years. We don't go anywhere else. They always take good care of us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exceptional!

By Ava Cook on 2/16/2019 at 3:06 PM. Helped by Arthur and Paul.

So far, my experience with Charlotte County Ford has been nothing but exceptional. I went looking to price SUVs in my budget and found one on their lot I really liked on a Saturday afternoon. I wanted my mechanic to give it a look, and they patiently waited until Monday for that to happen, without selling the vehicle out from under me. I worked with a man named Arthur. He was more than patient with me. My mechanic said it was good, so I went in after work on Monday to fill out the financing paperwork and they put a sold sign on it and found me the right financing on Tuesday. Then they patiently waited until Wednesday for me to be able to sign the papers and drive it home. All this without selling it to someone else! A week of appointments and back and forth. But they were patient and worked with me on my schedule! The very next morning, I got a tire pressure light indicator and found out that the windshield wipers were toady. They fixed the tire pressure and replaced the windshield wipers with no cost to me. It was a fast in and out that took a half hour after work. Throughout this whole process, Arthur has been great! So was Paul! When my first choice lender denied me financing, Paul didn’t give up. He kept searching, and didn’t just accept the first approval that came along. He worked to find me the best possible APR he could get me and keep my monthly payments as low as possible! They worked with me on my schedule and didn’t try to rush me or talk me into something that I didn’t like or want. Arthur let me look and find what I liked before educating me on my choice and when he did ask me about other models by comparison, he accepted my answers without being forceful or trying to convince me I was wrong. This is the first vehicle I have ever signed my name too, and Arthur and Paul made this a great first experience in buying a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

OUTSTANDING Service Experience

By Grunt 62 on 2/14/2019 at 7:42 PM. Helped by Mark Nazzarese.

Our Ford C-Max required a 10,000 mile service in preparation for a upcoming trip up North. The service writer was absolutely outstanding in every regard from the moment I drove into the Quick Lane for service. Despite a large volume of customers that day ,our car was serviced and returned within an hours time. Finally the Service writer took time to explain some of the auto's features that I was unfamiliar with. A true group of professionals assisted me that day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delighted to have my Explorer fixed in one hour instead of t

By DanD on 2/14/2019 at 6:05 PM.

Quick line was unable to may repair so I had to schedule a service appointment. I was cautioned that sevice to repair the rear seat shoulder restraint would more than likely take two hours. I sort of gave the service writer a hard time about the repair time. Well, the repair was completed in one hour. I was extremely grateful and profusely thank the gal I given a hard time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ford fusion

By Bppp135 on 12/25/2018 at 4:17 PM. Helped by KEN MATE.

Me and my wife got a 2008 ford fusion for our son. We were on a tight schedule. Ken Mate and Staff were very friendly, professional , and helpful. They answered all are questions and needs. This is the second car we have gotten from this dealership.. We will be back again THANK YOU BOBBY & PAM

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Super car

By former toyota fan on 11/18/2018 at 3:58 PM. Helped by Mark and Chris.

I was shown a 2014 Ford Escape and I looked at 2019 Escape. Same bells and whistles as the newer one The car was so clean that everyone thought it was 2019. Great job Mark Gamber

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new 2018 Red Ford Expedition - Charlotte Co Ford

By ThomasB_941 on 11/12/2018 at 7:01 PM. Helped by Alan Stier; Christopher Thompson; and Don Gasgarth (owner)..

Cannot say enough good things about my new Expedition and all the people at Don Gasgarth's Charlotte County Ford, who made the deal possible. Everyone there was super nice and very helpful. The vehicle has been great. Everything went through with no problems.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Terrible experience - never going back!

By Kimberly Petroske on 4/21/2018 at 7:23 PM. Helped by Laurie Rhoden, SERVICE ADVISOR.

Our first (and LAST) experience at Don Gasgarth's Charlotte County Ford: My husband made an appointment over a week in advance to have a recall repaired. He was told by whoever made the appointment that he had an 8:00 appointment and it was first thing. We tried to call the day before to see if they had night drop-off, but no one answered. So we dropped the car off the night before (before they closed) because we live over half hour away and didn't want to have to go that early. By 2 pm the day of the appointment, no call had been received telling us it was ready. We tried to call, but got no answer (trend?). We went anyways, since they were supposed to close at 3. When we got there, our car was still not ready. Laurie told us that is just the way they do business. They make the appointment with an adviser (Which they don't tell you when you make the appointment), and the information goes to a dispatcher, who then gets the cars in “order.” We never actually had a meeting with an adviser, so I am not entirely sure what that is supposed to be, though I'm guessing it is a sales tactic. Laurie told us our repair was scheduled for 3 hours, but Don Gasgarth's Ford kept our car for over six hours. We will NOT being doing business with this dealership ever again, and will be sure to share our dissatisfaction with our friends and family.

I would not recommend this dealer.