Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By nancy1 on 8/21/2019 at 4:14 PM. Helped by Ed Bridges and Russell Stella.

Sales person, Ed Bridges,was very friendly, knowledgeable and accommodating. He was there through the entire process guiding us, answering questions, and helping with all our requests. The transaction was very low-key with no pressure applied. The business department was also very professional and helpful. I would recommend this dealership and our sales person to anyone ready to buy a Chevy. We got a great deal from a great sales person, at a great dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

new car sales

By Ruby on 8/21/2019 at 1:44 PM.

The sales guy was nice but once the manager got involved things went downhill. Patrick Denson was very disrespectful, unprofessional and rude. He always argues back instead of maintaining his professionalism and dignity. I will not do business with Estero Bay Chevrolet and I will let all my friends know that as long as Patrick Denson is in charge, to go somewhere else.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car purchase

By Bill on 8/19/2019 at 2:54 PM. Helped by JP, Chris.

Very accommodating, they kept me informed throughout the order, build. Snd delivery process. They were flexible in providing desired changes to the vehicle prior to delivery

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Treated Badly

By Sharon C on 8/20/2019 at 8:14 PM. Helped by no employees approached me to talk to me.

Went in to look at a new car and was treated badly and felt that I was disrespected. Being a women by herself shopping for a car should not effect how a person is treated by the sales staff. I will certainly not return to this dealership in the future

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible service!

By tyke on 8/20/2019 at 8:12 PM.

was completed ignored when I came to look at cars, sales men turned their heads to me! This made me very uncomfortable. I will not come here again, I never finished business here, if you want quality & professionalism this is the worst place to be.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing People!!

By Buckeye_fan on 8/15/2019 at 1:37 PM. Helped by JP.

Our Salesman Jim..... JP is the best. He worked very hard to get us what we wanted. 6 cars in 6 years is what we bought off of Estero Bay. JP has always been our salesman we request him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CAR WAS TAKEN INTO THE SHOP AFTER ASKING WHY I AS THERE

By Phillychevy78 on 8/3/2019 at 3:14 PM. Helped by JOSE, MIKE.

There was no Excellent from the start to the finish hesitation as I pulled up for service to my carExcellent from the start to the finish

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Most Pleasant and Non-Stressful Car Buying Experience

By Enrique Lopez on 8/8/2019 at 8:11 PM. Helped by Richard Day, Chris Campion.

Our Salesman Richard Day & Sales Manager Chris Campion made the purchase of our two Chevrolet vehicles a pleasant and non-stressful experience. We highly recommend Estero Bay Chevrolet to all of our Family & Friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a new truck

By Antbonyb on 8/6/2019 at 7:43 PM. Helped by Richard Day.

An amazing experience to say the least, Richard Day went above and beyond to give me an exceptional buying experience. I plan to be sending friends and family there in the near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional great salesperson very good value on my pu

By New buyer Robert on 8/6/2019 at 2:40 PM. Helped by Taylor Marshall.

Taylor Marshall was our sales person He was very professional and knowledgeable. Explain the great value in the product that we were looking for. Was just great answering the hundreds of questions I had for him thank you Taylor

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long time customer, Great sales staff.

By RollsRob on 7/26/2019 at 10:08 PM. Helped by Rebeca Flores.

Very knowledgeable sale staff, answered all questions quickly and competently. Honest sales team, my salesperson even pointed out a scratch I hadn't noticed, promised to have it taken care of for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the best dealership, with the best people

By Happyowner on 7/24/2019 at 5:13 PM. Helped by Juan DeLeon and Julio (in finance).

This is my second glowing survey, so it will be repetitive. Juan DeLeon was my salesperson and he was the nicest and most knowledgeable person I have ever worked with. Julio was the financial whiz who took care of the paperwork. He was also very nice! Everyone who works at this dealership seems to be very happy to be there. They are all very accommodating. I have recommended Estero Bay in the past and I will continue to do so. I was greeted with a smile by Juan before I even made it to the door of the showroom.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department Disaster

By Terik on 7/18/2019 at 3:08 PM. Helped by Ben, Bob.

The service department at Eatero Bay Chev is a joke. Between the technician, Ben, lying about the repairs being done, incompetent Bob, the service manager, backing up his lies even though I showed him time & date stamped pictures of the error messages on my dashboard moments after leaving his shop, & the obnoxious owner, Pat Denson, who tried to do battle with me for 20 minutes before acquiescing to my request for a refund, this whole experience was a disaster. Pat had the audacity to issue an ultimatum, saying he would refund my money but I could never bring my truck back there. HA! As if I would ever subject myself to more male bullying & incompetence!

I would not recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

First pleasant experience in a dealership in a long time.

By James on 7/15/2019 at 10:18 AM. Helped by Blake Roxberry.

Blake handled our appointment with Professionalism and courtesy and kept us informed the whole time we were there. nice touch to have an owner(Pat) come out and introduce himself and show a personal interest in a customer. Wea will come back and have already told several friends of our experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Headlight motor replacement

By Chipster702 on 7/3/2019 at 3:01 PM. Helped by Mike Smith.

Mike in service takes great care of my 2004 Commemorative Corvette convertible! He helps plan out my service needs. He checks to make sure the parts are available before I bring my car in to prevent delays. He communicates with me about the repairs, & the timing so there are no surprises. I wouldn't my car anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The only dealership we will use for sales and service

By North to South on 7/3/2019 at 12:11 PM. Helped by Taylor.

When we started coming to Estero Bay for service on our existing vehicle we quickly realized we wanted to purchase our next vehicle there as well. Ten years later and we still choose Estero Bay for both service and sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Better in ESTERO

By NaplesDave on 6/26/2019 at 4:09 PM. Helped by Mark Sievert.

The service is worth the drive in from Naples. It may be a bit crowed on the lot but they make it work. The waiting area is clean and Hey, FREE Coffee and TV!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive from East Naples.

By Kath'sCar on 6/23/2019 at 6:24 PM. Helped by Jose Tejeda.

The mechanics found a nail in my tire that was losing air. The tire was patched at no extra charge. Most appreciated. Good service from the dealership where IU purchased the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Nicky B on 6/23/2019 at 11:31 AM. Helped by Taylor.

Originally I was only looking , but after a short time I realized that Estero Bay Chevrolet was the place to buy my next new car.. Taylor treated me like family. He’s spent plenty time going over all the cars and options. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best salesman

By Lalo239 on 6/18/2019 at 5:10 PM. Helped by Danny Saenz.

Danny was very helpful throughout the whole process of buying the vehicle. He even gave us some life advice that I will definitely use in the future

I would recommend this dealer.