Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
3.8  
Price
4.1  
Quality of Work
4.2  
Service
1.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Torna on 7/28/2019 at 3:50 AM. Helped by Roy McDermott.

Roy Macdermott was amazing. I have never had a better experience in buying a car. He was professional and respectful about my choices. He guided me with facts and never trying to up sell me. I feel I made a friend and will definitely recommend him and this great dealership. Thanks Roy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience ever thanks to Jeffrey

By 2015 Kia bobby on 7/20/2019 at 9:49 PM. Helped by Jeffrey.

I went to the Kia dealership in Cape Coral I met a sale person name Jeffrey I told him what I was looking for in a car what I could afford to put down and what I needed my payments to be. He went above and beyond to make it happen never once did he try and up sale me. I'm 58yrs old and I have bought many cars in my life so I know how it works. My experience at the dealership and with Jeffrey was amazing it was a pleasure doing business with them. Don't hesitate to see Jeffrey for your next car or SUV purchase. Once again thanks for a awesome experience Jeff I can't thank you enough. Sincerely Bobby Williams

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Overpriced mark up vehicles

By Telluride buyer on 6/27/2019 at 3:04 AM. Helped by Peter changed the $$.

I went to purchase a 2020 Telluride and discovered the vehicle had been marked up 6,000 from all the other local dealerships.Which was never disclosed on the window sticker . I went with a valid offer from carmax to purchase my vehicle and Fuccillio tried to offer me $2000.00 less. They also agreed to sell me the vehicle at one price but when I went to the finace manger to sign the contract the numbers was changed. I refused to sign and left to sell my car to carmax and purchase my 2020 telluride ( Galeana Kia), for $6000.00 cheaper than Fuccillio. The money I saved, I can buy 10 cruises. Buyers be aware high prices and phony paperwork. Also they was trying to sell me an extended warranty for $2495.00 and I bought the same warranty for $1595.00, at Galeanna Kia.....Don't be fool...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car purchase made easy

By 2020KiaRita on 6/26/2019 at 4:03 PM. Helped by Roy Macdermott.

Purchased a 2020 Telluride at Kia of Cape Coral. Salesman Roy Macdermott worked hard to deliver the exact model I requested and came in on day off to walk me thru the pickup process. Front sales desk, finance desk and everyone in the dealership was friendly and professional. No sales pressure...great price and a beautiful vehicle! Great car buying experience! Rita Miller June 25, 2019

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst dealership in america

By Kward on 6/19/2019 at 10:38 PM. Helped by Carl the snake.

I know I'll never receive the money they stole from me but at least I can warn YOU! Long long story short fucillo stole 2,100 and my trade in after the couldn't get the financing done. Repoed the car after I had it for a week. Responded to my BBB report and said they would refund when I took report down. Took it down no money. Don't let em play you!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new car made easy!

By Baxter1234 on 6/12/2019 at 5:08 PM. Helped by Mario and Teddy.

Mario Dominguez is hands down the best person I have ever purchased a car from! He made this experience go very smoothly especially because my situation was unique! He leads with his heart and truly cares about his customers! Teddy the finance manager rocks too!! If you are looking to buy or lease a Kia please go see Mario!!!! You won’t be disappointed!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

New car was USED!

By itzmeeggn on 6/7/2019 at 3:05 AM. Helped by Jacob.

Horrible from the get go! I called and asked if they had exactly what i was looking for and i was told YES, nine exact models! I confirmed and drove up there. No such car on the lot. Ok, i was tricked. However, I was told the vehicle could be "ordered". One was located in GA, so we began the haggling. (My credit was pre-approved so no need to do credit check) But, ironically the car was sold during the negotiaton BUT another one was found in a different color. I asked them what the color Black Cherry looked like and he showed me a Telluride with the same color. It was really pretty, so I agreed. After almost 6 hours of back and forth, they bring me the "application" with the numbers to sign and turns out they wrote down LESS for my trade in than what was offered! Another 30 minutes later, I was told my car would be here in a day or two. It was here the next day, BUT it needed to be detailed so i had to wait til the following day. (today). I went to pick it up, and it was NOT the color of the Telluride as i was told, it was black. The Telluride, turns out, is Sangria NOT Black Cherry. The next thing I see are nasty smudge marks all over the car. I get in and the interior is scuffed and the NEW vehicle I'm so excited about has almost 250 miles on it. It was driven from wherever it came from. When i inquired about the mileage, i was told "most new vehicles have between 20 and 40 miles" WHAT?? So, I get out out walk around the car and there is large, deep scratch on the back!! I was told it could be buffed out. The back fender covers were scuffed and scratched, but no one was there today to take care of the blemishes? I honestly have no idea HOW they did not see this during the DETAILING! So, now I'm there another hour and a half with cash in hand and being told that i needed to come back AGAIN! NO WAY! I was offered NOTHING to make it right except that i could have a dealer tag on the car and take it home today and bring it back tomorrow! I'm sorry, but I'm not spending 27000 on a new car that has scuffs and a big scratch AND is NOT the color I was told it would be and I certainly dont want to show it off like that! I took my trade in and my cash and will look elsewhere. Sad, because I bought my last car from them and will NEVER recommend them to ANYONE EVER again

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bad experience

By Desup3rman on 6/2/2019 at 2:15 AM. Helped by Jack Marshall and Liz Davis. And few more.

Bad experienced. Can't deliver on their word. No return calls from customer services managers about my experience or feed back. No Kia for me means HUGE savings for another dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Paul was great!!

By Fresh fish on 5/16/2019 at 10:59 PM. Helped by Paul Alvarado.

Paul Alvarado was an excellent salsas person. Not pushy. Enjoyed working with him. Will recommend him and dealership to all my friends. And family. Thanks paul

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Very disappointed

By Disappointment on 4/17/2019 at 7:40 PM. Helped by Noone.

The only reason we went to fuccillo was because a friends son works there. He was great. Thats the only upside. I traded an acura because the tranny was goi g for a used suv. Fuccillo never transfered the title. A tow company contacted me the the acura was abandoned on the side of the road. They towed it and when * called them and told them its sold, they said it was sold at auction. I can assume the tranny acted up and thats why it was left. When I called fuccillo noone could or would help me so i went to the DMV sat an hour to show the sales paper proving it was traded. We bought the suv in 2017 and this happened in early 18. The other poor customer service that upset me was I make an appointment for an oil change, yes a set time and 2 hours later I finally was done. I did this twice same wait period. My mother-in-law also has a van from them and insisted we go to them and again 2 hour wait, ridicules!! Last wen my wife and I went to the credit union to refinance the suv an found a stop on the title. Again a trip to the DMV to find that even though we bought the SUV 7/14/17 on 7/25/17 someone in NY was issued a title for our car??? Im thinking fuccillo again didnt transfer the title. It must be a trend with them. Today I get a letter from the tax collector that a stop is on the SUV and my motorcycle that has been paid off for years. Call DMV who said the stop is now corrected on the SUV but the motorcycle has a lein because of the towing on the acura, again fuccillo falls short. The woman at DMV see's where I came in and had them mark "sold" with proof and is researching why I have the lein. I will never buy another car from them and hope you dont either. Once you leave the lot, your on your own. P.S. I never missed a single payment. Good luck..I give them ZERO STARS IN ALL CATEGORIES..I marked 1 bcs it wouldnt let me submit.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place

By Toj1965 on 3/23/2019 at 7:35 PM. Helped by Mario Dominguez.

Mario Dominguez was very hard-working and listened well. As always it was a lengthy process but he kept it moving! Managers also did a good job getting us into what we wanted. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Job Cape Coral Fuccillo KIA

By Andy D. on 3/5/2019 at 5:11 PM. Helped by Roy Macdermott.

I am a first time Car Lease customer. Our Salesmen Rory Macdermontt at Fuccillo Kia in Cape coral, Florida was very personable, knowledgeable, and helpful answering our questions and concerns. I highly would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THAT WAS ANHUGE EXPERIENCE

By Mitch west on 1/31/2019 at 1:52 PM. Helped by Hunter Jermier.

Unbelievable service.. from when I was welcomed at my car to the vehicle I wanted everything went as planned. I felt very welcomed. Everyone had a smile on their face and that really does go a long way.. thank you mr. Fuccillo!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast & efficient car buying experience at a great price

By CarSnob on 2/10/2019 at 2:26 PM. Helped by Bobby Enrico.

I have leased 3 cars from Fuccillo Kia since they opened. The cars are great quality, fun to drive and up to date with the latest technology. After driving overpriced luxury cars in the past the Kia brand blows them out of the water on the basis of, quality, technology and value. The car buying experience at Fuccillo Cape Coral was quick and painless as the dealership is staffed for an efficient car buying experience. I did my research prior to coming to buy the car, had realistic expectations of a fair price and got a great deal every time. The lease return process has always gone very smoothly with no surprise fees. It is great to do business with a company that gives back to the community and strengthens our local economy. I pIan to continue to use Fuccillo Kia for all of my car buying needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Remi Theory

By Remi Theory on 1/29/2019 at 1:58 PM. Helped by Cassandra Hornsby.

I have never received the utmost respect than I have from Fuccillo Kia. My sales representative was very knowledgeable gave me everything I needed to purchase my vehicle. Managers came to my table and ask questions to make sure I was taken care of. Shout out to Billy Fuccillo as well for making a 100 thousand donation to the Harry Chapin Food Bank.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you for helping the Veterans

By AFVet76 on 1/29/2019 at 2:02 PM. Helped by Eric J..

It was a great experience working with one of your Senior Sales people. He was courteous of our needs and was a veteran himself. The whole dealership was very kind and very helpful in assisting us in choosing the right vehicle for our needs. We highly recommended anyone that is looking for their next vehicle to come and visit Fuccillo in Cape Coral.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly place

By Don1991 on 1/31/2019 at 1:52 PM. Helped by Rod Ramos.

We bought 2 cars here from Rod Ramos. He was Friendly, knowledgeable and not pushy. A lot of inventory to choose from as well! 5 stars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great deal!

By Bsbdaddy75 on 1/31/2019 at 1:56 PM. Helped by Rich Seibert.

I received a great deal on my Kia Soul! Salesman listened to my needs and my budget and found the perfect car for my daughter. Plus we got to go on a fantastic cruise!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Family atmosphere

By Pats fan on 1/31/2019 at 1:56 PM. Helped by Mark Lima.

My family has been buying cars at the Cape Coral store for 10 years now and have a great experience each and every time. They have Fuccillo stores all over fla now so service is easy to get anywhere.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice people.

By Janet456 on 1/31/2019 at 1:52 PM. Helped by Jack..

They listened to me. Which is an underrated thing these day it seems like. They do a good job. I would recommend then to friends and family.

I would recommend this dealer.