Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.3  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

2.8  

2   Customer Service
3   Friendliness
2   Overall Experience
4   Quality of Work

An Unusual Complaint

By Interested on 5/23/2019 at 4:28 PM. Helped by Robert in service was great!.

I was having a current vehicle serviced but knew a lease would be ending soon so was prepared to lease a new Altima or Maxima. While I waited for the service, and with check in my pocket, I toured the showroom twice carefully inspecting the Platinum Altima and the 2018 Maxima. Each visit was more than 5 minutes. Though several sales personnel were there, either on the phone or looking at paperwork, not a soul asked if they could help me. That struck me as funny so I went back to the waiting room, went to their website and entered a chat in which I asked for a lease price on the Maxima. The chatter refused to give me a price and suggested I come in or have a phone conversation. The chatter advised that all the sales personnel were engaged and could not help (pure BS as I had just been with them). Meanwhile, the service was fine and included a free wash.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXPERIENCE EVER!!

By Tabby on 5/1/2019 at 2:21 PM. Helped by Ben Kline, Manager Scott.

First, the dealership called to tell me that the Kia Soul I was interested in was no longer available. I thought that was nice of them to let me know. They offered a white one for the same price as the red one that I was looking at. I kept the appointment and we went to look at the white Kia. My mother and I are splitting the cost of a car for my daughter. Mind you this is my daughters first car buying experience. My mother asked for the car fax right away, to which she was ignored. When I went to look at and test drive the vehicle I told the salesman that he should get the car fax as requested. He made a face and questioned why but did get it for her. We then looked at the car and test drove it. When we sat back down my mother had asked what their price was for it. She asked three times with the only answer being that they could not tell us without a commitment. We said we were not interested in the vehicle and got up to leave. The salesman then tells us to hold on while he gets his manager Scott. Scott introduces himself to the three of us and asks what price would get us into this car. My mother then says that she doesn't even know the price of the vehicle and that she has asked for it 3 times. The manager also states that they can't tell us the price without a commitment. So we said we can't commit to a vehicle without knowing what they are asking. Scott (the sales manager) then states that is is below the MSRP. That is when we said again that we were not interested and got up to leave. The manager then yells "Good Job" to his sales employee as I am still getting up from the table. The sales employee looks at me and says that he would never sell a car to that woman (who is my mother). My mother replied to the managers "Good Job" comment with "Not for the customer it isn't". The manager then proceeds to yell in front of everyone there that she is the rudest woman and to get the xxxx out of his store and never come back. The manager then ends with "Don't let the door hit you in the xxx"!!! He said this to my mother in front of my daughter who is in high school still. I could not believe it, and still can't believe what happened. As a mother and daughter it was horrible for me to see my mother treated like that and for my daughter to experience that as her first time trying to purchase a car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and very helpful

By CustomerCN on 3/28/2019 at 1:07 AM. Helped by Frank, Scott.

Buying a car is not my favorite pastime however these guys were great. From the salesman (Frank) to the sales manager and finance guy they helpful and refreshingly sincere. I'd highly recommend Venice Nissan.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Experience

By Jody on 3/23/2019 at 9:58 AM. Helped by Carl/George.

I felt I should of gotten a better price. After purchase I looked the car up on KBB. Kelly Blue Book value was lower..I should of researched more. Upon further inspection of the vehicle, a front piece of the body wasn't attached properly and had to be reattached....i was first told I had to bring it back up to Venice. Even tho I was told during purchase that any problems could be handled by any Nissan dealer. I got them to allow me to bring it to Sutherland Nissan. It was an inconvenience to say the least. While there I was informed that the rear of the car also needs repaired!!! They are claiming it appears to be "hit and run" damage. Therefore will not fix. They said I would need to make an insurance claim or pay for it out of pocket. I believe the damage was there when I purchased the car. I just didn't notice as it is minimal. I expected that the vehicle would have been thoroughly inspected by the dealer and disclose anything that was less than par. Apparently this isn't the case. Obviously the front end piece was overlooked....easy to overlook the rear damage too! I also asked if they would fill the gas tank up. I had noticed it was at half a tank during the test drive. I didn't notice until I left that they had Not filled the gas tank! Disappointing. I just spent 17k and you couldn't put $12 in gas in so we wouldn't have to stop on the way home an hour and a half? There were some scratches I wanted fixed. At first I was told the Service department was closed and they couldn't get at the repair pens. I asked that it be mailed. Carl was then magically able to make one appear!!! He proceeded to use the pen on a couple of scratches. I said thank you and put my hand out for him to give me the pen. I would need to apply the clear coat after it dried. He knew this and shook my hand instead. This was very irritating. Carl didn't want to let me have the $12 scratch pen!!! I nearly lost my cool at that point. George could see that and directed Carl to give me the pen.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Changing from lease to purchase plus a service call.

By Desertrunner123 on 2/13/2019 at 8:40 PM. Helped by Tom.

Very good service, friendly and consistent with nimbers and general information. Will be returning for my next purchase and will be dealing with Tom again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and easy to work with

By Charles 123 on 2/13/2019 at 9:16 PM. Helped by Storm David.

Working with storm David was good experience. He wa s very professional. And made buying a new car a very easy process. Would recommend him to anyone looking to buy a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

buying a new suv

By Big Sid on 1/19/2019 at 11:50 AM. Helped by Big Jake.

we had a great experianace from the time we walked in the front door till we drove home in our new Rouge. This is the third car we bought from Nissan of Venice an we will be back for a new pickup later this year

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The staff is top notch pleasant and very out going

By Nursejean on 1/10/2019 at 12:57 PM. Helped by Frank.

My first time at a Nissan dealership .staff was very helpful not pushy . Made you feel like you mattered. Ver pleasant helpful. Went over and beyond to make sure you was happy and satisfied. My salesman was Frank.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Searching for a 2018 Rogue

By Dave2513 on 1/2/2019 at 11:51 PM. Helped by Matt and Thomas Deveney are the ones I remember, but l was pleased with everyone I had contact with.

I went into the dealership looking for a 2018 Rogue. I had a color and interior I wanted and a budget that I wanted to stay in. Nissan of Venice were able to satisfy all my needs. They were very professional and accommodating. I would tell anyone looking for a vehicle to give them a look. They would be very satisfied.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WILL SAY ANYTHING TO GET YOU IN

By Steve8183 on 12/27/2018 at 2:10 AM. Helped by Tom Deveney.

On Wednesday 26th 2018, we called the sales office and spoke to Tom Deveney. We had seen an advertised vehicle on Autotrader. We called to verify the price and to make sure the mileage and other info was correct. We especially specified the price, as we did not want to drive over an hour each way for no reason. After my wife got there, just for walking in the door the price went from $7800.00 to $12,000 but they would discounted to $9200.00. But the $9200.00 does not include all the extra thousands of dollars for fees like looking over the car after it is brought in. So back to $12,000.00. WE CALLED BEFORE HAND TO VERIFY ALL THIS. After being shown an advertisement with their name, logo and the car information that match the one that we were talking about, Tom proceeded to inform my wife that sometimes the dealership is in such a hurry to put it online that they sometimes put the wrong price on there without verifying the price with the vehicle. That really doesn't sound like a good or honest business practice.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New Nissan Murano

By hwafl70 on 10/12/2018 at 5:30 PM. Helped by Patrick Wakefield, Storm Davis, Scott Honeycutt.

Sitting at the dealer now finishing up a purchase with a good friend on a certified Nissan Murano. We were immediately met by Storm Davis and greeted with a smile. We already knew the car we wanted to see and he quickly got it and set up the test drive. My friend loved the car and we were presented the offer to buy the car and trade in her current vehicle. At this point we were greeted by Patrick Wakefield (GM). Through very open and transparent conversation we came to a fair deal for both parties. My friend was happy and they gained a new client!!! This dealer wants to do deals and takes time with no pressure to make it happen. I highly recommend stopping in for any new or pre-owned needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great to buy a car

By Vinnie44 on 9/3/2018 at 7:05 PM. Helped by Ronald Peplau sales person & Robert Thompson sales manager very understanding and know there business..

They are very easy to work with, this is the second car purchased in the last 3 years and the sales and managers are very nice to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Servicing of Armada

By Wrcohn on 8/3/2018 at 6:13 PM. Helped by Chris Boyles.

Chris has always been attentive to all my vehicles. His customer service is second to none. I would highly recommend Nissan of Venice service to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job

By Charsuejen on 7/21/2018 at 8:39 PM. Helped by Tom.

Awesome salesman even if he was from jersey 🤪 was very good and timely. Tom was very friendly and helpful in understanding the new pick up. Thanks to all

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of Rogue

By dddoe on 7/17/2018 at 5:28 PM. Helped by Thomas.

Venice Nissan, bought July 2018 Great service and great price. Would purchase again. Thanks for your patience and help even after the "sell". Till next time

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
1   Quality of Work

Purchase of Maxima

By AzelRN on 6/23/2018 at 11:01 AM. Helped by RT.

Bought a new Maxima in March, 2018. Traded in my leased Sentra. Paid for early lease trade in and down payment for purchase of Maxima. Nissan of Venice has not paid off my lease turn in still, I am being harassed my Nissan lease center for remaining lease payments. When contacted Nissan of Venice, RT told my husband it was 0800 and that my husband caught him off guard... geez, wondering how we must have felt..talking about being caught off guard. Still 3 weeks later RT refuses to call me back or fix the problem. Last thing we were told is they weren’t not sure where the money was... terrible customer service! Will never go there again!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely happy with our new vehicle!

By RbertB on 6/12/2018 at 7:49 PM. Helped by Tom and RT.

Thank you very much to Nissan of Venice for our new vehicle 2018 Nissan Pathfinder Midnight Edition. Thank you very much to Tom and RT. Keep up the great work!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car purchase

By Nissan owner on 6/7/2018 at 5:12 PM. Helped by Chris.

My wife and I stopped to browse your lot on Sunday about 4 PM, not knowing you were open. As we were looking at a Maxima, Chris approached us. During our conversation with Chris we learned that they close at 5 PM. He was kind enough to let me test drive it and the rest is history. We had not planned on any purchase until Chris had assured us it was quite alright. He and several other employees were very gracious to extend their working hours to accomodate us. Please thank them for my wife and I. We both like the car and are very glad Chris was working that day. Dave and Andrea Yurkanin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service & sales experience

By Jarett C on 6/4/2018 at 1:21 PM. Helped by Chris, Tom, Wendel.

I've had my vehicle, which I bought from Tom, for almost two years now. Every time I've taken my car in for service, I've been treated with respect, had my concerns listened to (no matter how small), & Chris had always gone above & beyond, even helping me right as the service department was closing. I've even had the General Manager (Wendel) assist me with a 'you owe'/warrenty issue. I'd highly recommend them & if you do but a car from Tom, tell him Jarett C recommended you speak with him & reference this review. Thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Nissan sells cars with bad airbags

By THEODOREC on 5/8/2018 at 7:12 PM. Helped by Chris from service.

After spending 30000 on a new 2015 Nissan Altima I can’t believe Nissan will let me drive around with faulty airbags that if I’m in an accident they will not work airbags should never go bad and stop working and if there is a problem they should fix them they are not fixing them because they said it’s out of warranty So bottom line is that they care about making money only they don’t care if I get into an accident they won’t work and I might die it’s ok they collected there 30.000 dollars a few years ago if someone sees this and can help please call me or email me

I would not recommend this dealer.