Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

A deal better than expected.

By 2017 CX-5 on 8/19/2019 at 3:51 PM.

I came in armed with my calculations, that were comletely wrong, and Rodrigo explained, with great patience, my mistake, that negatively affected my expectations. Still, Rodrigo was able to give me a deal that was *better* than I expected, for my trade-in. Then, when my new registration did not arrive in mail after a month, I contacted Rodrigo - he promptly addressed the issue, and I received a copy few days later. I am rating Rodrigo as a very knowledgeable, not pushy, and very very patient salesman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience with O’Brien Subaru

By Carl Naples on 8/10/2019 at 5:19 PM.

Recently sold a Mini Cooper to O’Brien Subaru. I have lived in South Florida for over 20 years and this was by far the most professional and friendly auto dealership I have dealt with. Andrew was my salesperson, he was friendly, smart, professional and made the whole process very relaxed and comfortable. He is a young man starting his career and I would highly recommend you working with him.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

New Kona owner

By mastout1 on 8/4/2019 at 11:48 PM.

Jack and Jessica helped me get into the vehicle I fell in love with.-my Sunset Orange Kona. The Kona is a smaller SUV but so much power and is fun to drive. Both of them explained everything completely and there were no surprises. When my car had to have a small repair before I was able to bring it home, Jack made sure we had a car to use so i could get out of my rental (due to a car accident where I was rear ended). Overall, it was a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Love my new Crosstrek

By dademing on 8/3/2019 at 3:07 PM.

It was a pleasure working with Jessica.... she took me on two different test drives so I could decide which vehicle I preferred. I had specifically requested a woman salesperson to work with and was very pleased with the service she provided. Thank you Jessica 😊

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flawless sales experience

By kkr1231 on 7/26/2019 at 3:07 PM.

Bill was fantastic. I've always dreaded buying a car, and Bill made it so easy and painless. He actually recommended that I buy a slightly cheaper car because it better met my requirements. I came in at 9 am and drove out in my new car at 12 pm - he even drove me to return the rental car I arrived in. He got me a great loan and set me up with an insurance broker so everything was handled. Couldn't be more impressive by Bill or the dealership as a whole.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

G90 Purchase To The Next Level!

By Joeb3 on 7/20/2019 at 6:27 PM.

When purchasing a vehicle such as the Genesis G90, you want to have the experience so many have come to know with older brands such as BMW and Mercedes. Adan was beyond just one up on them! Great professional who is also genuine and personable.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
5   Overall Experience
1   Price
1   Quality of Work

Arrogant Salesman

By xoxocynn on 7/19/2019 at 9:22 PM.

Me and my friend came in to look at a few Toyota's that we saw listed online. When we got in we asked for Matt McKellop (he's usually over in the Subaru showroom but he's AMAZING) who already left for the day so we were paired with Bill. Worst car buying experience of my life. First thing first, we went over the standard desking process, asked how much I could put down where I wanted my payments to be and if I wanted to get "pre-approved", of course I said yes. Well the "pre-approval" was actually them just pulling my credit. When he congradulated me and said he's going to show me something better, but in reality he just showed me a base model Hyundai Accent . The test drive was very rushed, he kept trying to show the vehicle features as I drove. While on the test drive he vented about another custoer who refused to buy a car without her husband being present and how those type of customers bothered him. When we got back to the dealership he was confident he had me sold, except I never even saw the cars I came from. He got me numbers from his managers where they bumped the price up from the listed MSRP found on the website almost 3k so they could show "discounts" B.S. I know the game and I'm not easily fooled. Once I let him know that I would like to take some time to think about it he started flipping out on me. He accused me of lying about having my down payment and said some very condescending things. When my friend spoke up, he told her to be quiet she's not the one buying a car. And again, I NEVER SAW THE CARS WE CAME INTO SEE. Overall, I had a very terrible experince, If you decide to shop I'd steer clear of this arrogant, pompous, megalomanic of a sales person.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By Lovemyoutback on 7/16/2019 at 4:38 AM.

Got a great price for my Outback. Salesman Gabriel was very knowledgeable and helpful. Stuart the manager was also very accommodating. I highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Buying my 2019 Santa Fe

By grandmas4 on 7/10/2019 at 4:36 PM.

I was nervous buying a new car and Jessica T O'Brien was so patient and helpful with me. Definitely would buy another car here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nino is Fantastic

By The Teacher on 7/12/2019 at 5:13 PM.

I went in to O'Brien Hyundai on 7/10 to turn in a lease and was admittedly nervous about getting a good deal. Nino greeted me at the door and put me at ease immediately. He took the time to listen to my concerns and went out of his way to show me cars that fit my needs. This is my 4th car through O'Brien and Nino's incredible service will help ensure that I remain a loyal customer. He's a true asset to the company!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best price.

By Vilius183 on 6/30/2019 at 2:14 AM.

Best experience by far purchasing a vehicle. By far THE BEST salesman was Carlos Verdura took care of us and offered the best price. Everyone in the showroom was cordial, attentive, and we were offered coffee and water while we waited a few minutes Carlos Verdura pleasure to work with and took special care . We felt no pressure dealing with our salesperson. He spent a lot of time with us and was very patient. He did not aggressively pressure us to buy a car and was willing to work to a provide a great price for new car. We are very glad that we had good experiences in Fort Myers OBrien Hyundai center. Also we wanna say thank you to Cameron financial assistant, he was very helpful for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesperson Justin Taylor

By pete1410 on 6/25/2019 at 6:08 PM.

Just wanted to say how much we enjoyed working with Justin. He made burying our new Mazda CX-5 an excellent experience. He and the whole O'Brien Mazda team made our car buying experience a pleasure. We would recommend Justin to anyone interested in buying a Mazda. Pete McElroy

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Stay away

By rbart on 6/12/2019 at 8:12 PM.

The worst I ever experianced. Wouldn't reccomend this place to my worst enemy. Management is a joke. A bunch of morons. The last place you should go. If you have a problem, forget about it. They lie to your face, especially the Burton guy.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Loving my new ride.

By ryanbunch4 on 5/28/2019 at 4:03 PM.

Jessica was very courteous and patience with us answering all our questions on our new Mazda CX5, she knew a lot of details on this vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service, courteous and helpful.

By GregoryVeder on 5/25/2019 at 8:18 PM.

Easy to select the car we wanted, employees provided assistance and answered any questions we had. We were able to test drive the car and look at different selections as well as various deals.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience I have ever had with a dealership.

By Lovemysubaru on 4/29/2019 at 4:56 PM.

Ed Bridges was very helpful and very experienced with the Subaru product line. With his help, I was able to pick the right Model Subaru, and I am very happy with my new Subaru Outback. I would recommend him to anyone looking to buy a new Subaru.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service and Great experience

By TerryC on 4/25/2019 at 10:09 PM.

We went into Hyundai on a Sunday with no intentions of purchasing a new car, Nino greeted us at the entrance. After a brief introduction he let us browse the cars and lot without any high pressure at all. Once we had questions he was above and beyond helpful. We discussed our needs and desires. With several options that he presented us with along with great knowledge of the products. We test drove a couple cars. We decided to move forward with a purchase and I feel that he went to bat for us in meeting our purchase price. I highly recommend Nino and when I have future needs to purchase a new car, I hope that he is still here as I would prefer to again deal with a sincere professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had a slight auto accident then I found Nino.

By Satisfied customer on 4/16/2019 at 5:44 AM.

I've always over the past five years or so had my 2013 Hyundai Santa fe sport 2.0T serviced at O'Brian Hyundai before my 1300 mi trip back to Boardman, Ohio. Never did I think I would be leasing a vehicle from O'Brien Hyundai and bringing it back to Ohio until I met Nino Mannino. Never have I met anyone, at least in car sales quite like Nino. He made me feel very comfortable. It was a Saturday and I could feel the pressure in the room to make car deals. Honestly I'm not big on car salesman or attorneys but Nino was different. I felt I met my match. See I had a lot on my mind. I had just been in an auto accident the evening before and my car was being looked at for damage assessment. Nino got me out of my slightly damaged vehicle "trade in" and into a new 2019 Hyundai Santa fe 2.0t fwd. I guess it was the total amount of time, effort and knowledge that Nino put forth. Then two days later he spent about three hours with me making sure I new everything about this car I needed to know. Well I'm back home now in Ohio after giving my SUV the biggest test drive ever. I absolutely love it. I give Nino and the entire O'Brian Hyundai staff 5 stars. Oh and one more thing, Nino "LISTENED". Thanks to all, Evan R. Morris

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience Out There!!

By rreagan65 on 4/15/2019 at 7:55 PM.

This was by far the best car buying experience I have ever had. I was greeted immediately by Nino Mannino and he took excellent care of me. He helped me figure out which SUV best fit my needs, walked all over with me looking at colors, features, etc to make sure I found the perfect fit for me. And I did... and I love it! I HIGHLY recommend Nino and O'Brien to anyone in the market for a car. Very genuine great guy that took the time to answer all of my questions and gave me personal service you just don't get anywhere else. And everyone I dealt with during this experience was top notch and did all they could to help me get the exact deal I was looking for. Please go in and ask for Nino... I promise you will NOT be disappointed!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best cat buying experience I've ever had

By Kruginator on 4/15/2019 at 12:50 PM.

The staff was helpful and everyone I talked to, both over the phone and text, responded quickly and accurately. I work a very busy schedule and so many other dealerships would just blow me off because I wasn't in the store in person. Pamela easily spent half a day responding to all of my emails and texts, and answered pretty much every question I had before I ever even set foot in the dealership. Once I showed up there was always a staff member nearby to make sure I was comfortable and taken care of. Ask for Jaun! He was super nice, and ran all over the place for me to make sure that my experience went as smooth as possible. The facilities were very clean and comfortable and the entire experience was very pleasant. 100% recommend the O'Brien team.

I would recommend this dealer.