Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

new car lease

By Dr Joe on 8/21/2019 at 1:45 PM.

My sales consultant, Michael Messina made the entire process easy, understandable and pleasant. Mike followed up with me after my first visit by telephone and this led to my returning to the dealership to make my selection. He introduced me to the service mangers and spent a good amount of time with me to go over the vehicle on delivery day. I would highly recommend the dealership and especially Michael.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

In the middle of a decision and negotiation

By Ash Ahmed on 8/18/2019 at 6:32 AM.

Please note this is an active review meaning that the deal has not been finalized and the outcome will depend on the final negotiation and going through the finance process. I am writing this to highlight the experience with this dealership so far. I buy cars online nationwide frequently. I do all my research and only select 3 cars that are similar in terms of year, model, trim, etc. Then I research dealership reviews like the ones here. Once i have selected a few that meet my criteria I reach out to begin discussions. I have had the pleasure of being assigned to Robert (Bob) Cohan. He was very prompt in presenting me with all the requested information and disclosed all pricing via a quote. He also presented me with the inspection report. He is very response and answers all the questions. He understands I am in between 2 cars and is doing his best to influence my decision. Even the manager, Shaun, has reached out to offer some support and interest in earning my business. THe final commercial terms will dictate the complete purchasing terms. I will update review once i am finished with the process. Ash

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By Ransomr3 on 8/9/2019 at 5:37 PM.

This is the second car I've leased with Scanlon and both experiences were remarkable. No pressure, thorough and professional with exceptional value both times. Everybody involved deserves the highest marks!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience.

By Chevita on 8/6/2019 at 12:43 AM.

Excellent experience. Felt no pressure Hector and Dan were very professional and courteous. Would recommend this dealership. Everyone was friendly and helpful. Thank you so much for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HIGHLY RECOMMEND!

By tipmaniealex on 8/3/2019 at 8:45 PM.

I had the BEST experience ever with Scanlon Acura of Fort Myers! Sam, our salesman worked very hard to get us the best deal possible with no hesitations and as we got to the dealer to close the deal, EVERYTHING went smooth as Sam and Carlos (finance manager) took care of us! Thank-you so much for everything, we are SO HAPPY with how smoothly everything went and most of all are so excited to have our 2019 Acura ILX A-Spec! We definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Great service!

By Andreamesa92 on 7/26/2019 at 12:52 AM.

I just leased my first car. The experience was very quick and easy with the help of Bob. Thank you, great service, everyone was very helpful and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Honda CR-V 2016

By Sharon on 7/4/2019 at 3:20 PM.

Knowledgeable, professional and courteous. Bob Cohan made the process of buying the car seem effortless. My first time visiting Scanlon Acura....won’t be my last!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, courteous service that will keep my business

By Shane D on 6/24/2019 at 3:36 AM.

3 years ago, I was torn between leasing a Honda or an Acura. Visited the Honda dealership and almost immediately wanted to leave as a result of the cheap sales gimmick routine that was being thrown at me. When the salesman realized I was about to leave, he looked at me and said "well, what if I throw a free cruise in?" Cmon man.. Then walked next door to the Acura dealership and began working with Phil Ursillo. Total no-nonsense guy. Was very direct with me and never once tried to upsell me or put me in a car that I didn't want. Was extremely courteous throughout the encounter and I almost immediately felt comfortable working with him. Went on to lease the cheapest model car they have because that's all I could afford at the time. Regardless, he was still extremely courteous and treated me the same as he would with a high end client. Three years later, my financial situation has changed and I am now looking to upgrade. Although I now live 3 hours away from Fort Myers, I immediately reached out to Phil to assist me with my new lease. Still the same guy.. was very direct, no nonsense, not trying to sell me something I didn't want. Can now happily say I recently signed another lease with Scanlon. I have also had the chance to interact with a lot of the management at the dealership, and they all gave me the same impression that Phil did. Absolutely 100% recommend both Phil Ursillo and this dealership to anyone who is in the market. They will keep my business for a long time to come regardless if I live in Fort Myers or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No BS! Cut to the chase, made a deal, and got on my way!

By Mike S on 6/16/2019 at 12:43 AM.

Of all the new cars I have purchased, this was the most pleasurable, easiest, and quickest. Phil was all about business and respecting me. We spoke, he understood what I wanted (car, options, and price). There was zero back and forth with offers and "let me talk to my manager". He came with a fair offer and we made it happen. This was no where close to the 4 hour ordeal. I think the total time in the office including paper signing was maybe 20 minutes? Phil knows his stuff and he got the point across to his manager so there was no wasting time. Without a doubt, this dealership and Phil have earned my business - long term! Also of importance, when signing the paperwork, there was no upsell crap of service plans, dealer options, etc. For once I left a dealer with lower blood pressure than when I entered!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scanlon- great dealer!

By Goblue2011 on 6/15/2019 at 10:12 PM.

Had great experience leasing new 2020 TLX V6 A spec. Very professional and efficient process. Much appreciated ! They stayed in touch but were not pushy. Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Customer Service!

By SaltySully1 on 6/8/2019 at 10:15 PM. Helped by Nicole.

I believe when you have a great experience you should share it and let that individual know how much they helped you and how much you appreciated their help. Well, that individual was Phillip Ursillo and this guy was very cool, calm, and collected with so much patience and knowledge of vehicles and just overall a real genuine person to talk with. I really forgot that I was sitting in a room with a sales consultant, it felt more like a good friend that had my best interest throughout the whole process and with no pressure to purchase! I am one that likes to do alot of research before I make a purchase so I am always bringing questions to the table. I had many questions on different vehicles and Phil was very receptive in answering to the best of his knowledge, and if there was something he didn't know he would ask the team at the dealership. This shows true Teamwork! We found the perfect and most ideal car, and shall I say it is a beauty!! I had a car to trade in as well and this team gave me the best trade in value towards my 2015 ES350 Lexus. Starting out with Phil in sales, then onto the value for my car with Jeff, next was Mark in finances and Robin with his help showing me how to set up the nav/stereo, these guys are the best and I would highly recommend this group! Also, I stopped back in since I had a question with how the stereo/navigation worked and Robin was very helpful on showing me some of the short cuts on using the system. I wanted to make sure I mentioned everyone and Nicole with the warm and friendly greeting every time I would call and ask for Phil :) I know for the future we will only being working with this dealership and it will be a life long relationship, they won us over and carry the best vehicles and prices!! Thank you again Phil, Jeff, Robin, Mark, and Nicole!! Rick

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

3rd Acura Lease

By The Behns on 5/17/2019 at 3:00 PM.

Of the three Acura Leased cars we have done, the ease of this lease was the best. Excellent staff. Beautiful facility. And friendly, friendly, friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a used Acura MDX

By KatieM on 5/7/2019 at 10:56 PM.

I really enjoyed working with Bob at Scanlon when buying my Acura. I got a written quote ahead of time, so I knew what I was getting into before I went. There were no games or gimmicks when I went there

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accord 2016

By Cynthia Adams on 5/1/2019 at 1:33 PM.

Bob was very helpful with purchase of my pre owned Honda Accord. I appreciate this professionalism. I am enjoying my car. Finance, Wesley was very helpful with financing also. It was a good experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No hassle, very helpful.

By bonitagal on 4/26/2019 at 11:47 AM.

John was very thorough and extremely knowledgeable about the model we were looking for. He spent a considerable amount of time instructing us on all the features of the vehicle when we took delivery. We asked for a minimum amount of time spent on paperwork and he accommodated us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my MDX

By MDXalltheway on 4/23/2019 at 1:16 PM.

This is my forth car from Scanlon Acrura. John Gallman is very knowledgeable, friendly and we have trusted in through all of our purchases. I absolutely love the reliability of the Acura MDX, and getting it certified pre-owned provides an extra level of safety and security. I can't imagine driving another brand.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Got the RDX I wanted

By LoveMyRDX on 4/7/2019 at 6:50 PM.

I wanted a sh-awd with the advance package before I walked into the showroom. The dealership had several RDX models on the lot but none had all my desired features or color choice. I loved the sh-awd and the advance package has awesome sound with its 16 speakers. After doing some web searching they found a white RDX with parchment interior, sh-awd and the advance package. So I ordered that one and it arrived within a week. I love the white which stays warm to the touch even on a sunny day in Florida. Everyone was friendly and helpful and the dealership was clean with lots of cars on the lot to view and test. A no pressure experience from sales, finance and service. I took one star off the price as I waited too late in the season to buy an RDX, all that was left were the end of model year cars so I had to pay a little extra for what was left.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Clay is wonderful to work with - great service!!

By Karena on 4/2/2019 at 3:06 PM.

I have been coming to Acura for years and Clay is always helpful, always keeps me up to date on what is happening with my car and gets me in and out as soon as possible. Things happen as your car gets older but he makes service on it a little less painful and I'm not afraid hes going to sell me something I don't need..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service and great price

By SteveP on 3/26/2019 at 2:10 PM.

We purchased our Ford F150 and had one of the best experiences. There was no game playing, great customer attention and they worked with us so we could find the best situation for our family. When we went back to purchase the vehicle, Robert Cohan, came into the dealership special just to make sure everything went well and it did! I would definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Gallman - Scanlon Acura

By Bob1948 on 3/23/2019 at 9:33 PM.

Over the years I’ve dealt with John Gallman in the purchase/lease of 5 Acura’s. The utmost professional - always very satisfied with John and the dealership.

I would recommend this dealer.