Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying my new Acura was a breeze

By Sanibel Tom on 10/15/2019 at 1:03 AM.

My wife and I just bought our fourth consecutive Acura MDX from Scanlon Acura in Fort Myers. What else do I need to say about the dealership? We have always been impressed with the professionalism of everyone we encounter at Scanlon. Any stereotypes you may have abut the car buying experience don't apply. We went to Scanlon looking for a new MDX to replace our current 2015 model. We also were considering going down to an RDX after three consecutive MDX's. Phil Ursillo, our. sales consultant, was most helpful in taking us through the pros and cons of each model. In the end we settled on another MDX. We have bought 3 0f our 4 MDX's from Phil and we always feel that we.get a fair deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Had a great experience at Scanlon! My salesperson Mike...

By JackieV on 10/10/2019 at 8:40 PM.

Had a great experience at Scanlon! My salesperson Mike was great- showed me all my options without being pushy at all and even surprised me with an upgraded package when I came back to pick up my new TLX (which he located for me from another dealership to ensure I’d get my preferred color combo). Carlos from the finance team was great too! Overall- a great experience with professional and friendly staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Great!

By Nick and Lovie on 10/2/2019 at 6:38 AM.

I am quite sure that all of the sales people at this dealership are great; however, if you want a super great, flawless experience, don't take any chances find Phil Ursillo! Like us, you'll be very happy you did. Thanks Phil.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent vehicle purchase and delivery experience

By GerryD on 9/28/2019 at 7:25 PM.

Sales and service staff were focussed on exceeding customer expectations - on two leasing deliveries.One in 2018 and the recent experience in 2019. All involved staff provided consistent,professional, knowledgeable,low pressure, warm and efficient service. My wife and I couldn't be more pleased with our purchasing experience - regarding the vehicle, its operation, the thorough explanations, the demonstrations, the delivery preparations and the financing arrangement.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Extremely Accommodating

By Sara G on 9/28/2019 at 6:47 PM.

Salesman (Bob) was easy to work with. He asked questions to find out what we were looking for and didn’t try to push us into a vehicle we didn’t need. Bob made himself available via phone or in person when it worked with our schedules. Even came in on his day off! The process from start to finish was handled efficiently by the dealership. We got a great car for a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

MDX purchase

By Puffy on 9/24/2019 at 2:37 PM.

Phil helped me purchase a certified pre owned MDX. He was excellent to deal with and I would highly recommend him. He even came to my house to pick me up when I needed a ride to get to the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By SamB on 9/12/2019 at 1:53 PM.

Michael Messina was great. I was in the market for an SUV and he answered all my questions, wasn't pushy, and really took the time with me. I recommend Michael and this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing salesmanship

By Eli on 9/11/2019 at 9:56 PM.

Philip Ursillo was an amazing personable salesman, he was so helpful and kind and we really appreciated his hospitality. I have never met such a kind and helpful car dealer.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Beyond Expectations!

By Maclin on 9/6/2019 at 8:40 PM.

Long time Acura owner. Treated as a king in Baton Rouge, LA. Looking for the "regal" experience in our new home in Sarasota. Our quest took us to Scanlon Acura in Ft. Myers - service worth the drive. Bob Cohan did his homework to "exceed our expectations" on price and efficiency of the car buying experience. A few phone calls, texts and emails ensured everything was ready and waiting when we arrived so we did not have to spend all day at the dealership. Bob was engaging and extremely helpful including offering some excellent suggestions for lunch. We will definitely be making that drive again, and you should too. For great deals and service to boot - call Bob Cohan. Tell him Mac sent you! You got a good one Jay

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

new car lease

By Dr Joe on 8/21/2019 at 1:45 PM.

My sales consultant, Michael Messina made the entire process easy, understandable and pleasant. Mike followed up with me after my first visit by telephone and this led to my returning to the dealership to make my selection. He introduced me to the service mangers and spent a good amount of time with me to go over the vehicle on delivery day. I would highly recommend the dealership and especially Michael.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

In the middle of a decision and negotiation

By Ash Ahmed on 8/18/2019 at 6:32 AM.

Please note this is an active review meaning that the deal has not been finalized and the outcome will depend on the final negotiation and going through the finance process. I am writing this to highlight the experience with this dealership so far. I buy cars online nationwide frequently. I do all my research and only select 3 cars that are similar in terms of year, model, trim, etc. Then I research dealership reviews like the ones here. Once i have selected a few that meet my criteria I reach out to begin discussions. I have had the pleasure of being assigned to Robert (Bob) Cohan. He was very prompt in presenting me with all the requested information and disclosed all pricing via a quote. He also presented me with the inspection report. He is very response and answers all the questions. He understands I am in between 2 cars and is doing his best to influence my decision. Even the manager, Shaun, has reached out to offer some support and interest in earning my business. THe final commercial terms will dictate the complete purchasing terms. I will update review once i am finished with the process. Ash

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Experience

By Ransomr3 on 8/9/2019 at 5:37 PM.

This is the second car I've leased with Scanlon and both experiences were remarkable. No pressure, thorough and professional with exceptional value both times. Everybody involved deserves the highest marks!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience.

By Chevita on 8/6/2019 at 12:43 AM.

Excellent experience. Felt no pressure Hector and Dan were very professional and courteous. Would recommend this dealership. Everyone was friendly and helpful. Thank you so much for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

HIGHLY RECOMMEND!

By tipmaniealex on 8/3/2019 at 8:45 PM.

I had the BEST experience ever with Scanlon Acura of Fort Myers! Sam, our salesman worked very hard to get us the best deal possible with no hesitations and as we got to the dealer to close the deal, EVERYTHING went smooth as Sam and Carlos (finance manager) took care of us! Thank-you so much for everything, we are SO HAPPY with how smoothly everything went and most of all are so excited to have our 2019 Acura ILX A-Spec! We definitely recommend this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Quality of Work

Great service!

By Andreamesa92 on 7/26/2019 at 12:52 AM.

I just leased my first car. The experience was very quick and easy with the help of Bob. Thank you, great service, everyone was very helpful and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Honda CR-V 2016

By Sharon on 7/4/2019 at 3:20 PM.

Knowledgeable, professional and courteous. Bob Cohan made the process of buying the car seem effortless. My first time visiting Scanlon Acura....won’t be my last!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, courteous service that will keep my business

By Shane D on 6/24/2019 at 3:36 AM.

3 years ago, I was torn between leasing a Honda or an Acura. Visited the Honda dealership and almost immediately wanted to leave as a result of the cheap sales gimmick routine that was being thrown at me. When the salesman realized I was about to leave, he looked at me and said "well, what if I throw a free cruise in?" Cmon man.. Then walked next door to the Acura dealership and began working with Phil Ursillo. Total no-nonsense guy. Was very direct with me and never once tried to upsell me or put me in a car that I didn't want. Was extremely courteous throughout the encounter and I almost immediately felt comfortable working with him. Went on to lease the cheapest model car they have because that's all I could afford at the time. Regardless, he was still extremely courteous and treated me the same as he would with a high end client. Three years later, my financial situation has changed and I am now looking to upgrade. Although I now live 3 hours away from Fort Myers, I immediately reached out to Phil to assist me with my new lease. Still the same guy.. was very direct, no nonsense, not trying to sell me something I didn't want. Can now happily say I recently signed another lease with Scanlon. I have also had the chance to interact with a lot of the management at the dealership, and they all gave me the same impression that Phil did. Absolutely 100% recommend both Phil Ursillo and this dealership to anyone who is in the market. They will keep my business for a long time to come regardless if I live in Fort Myers or not.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No BS! Cut to the chase, made a deal, and got on my way!

By Mike S on 6/16/2019 at 12:43 AM.

Of all the new cars I have purchased, this was the most pleasurable, easiest, and quickest. Phil was all about business and respecting me. We spoke, he understood what I wanted (car, options, and price). There was zero back and forth with offers and "let me talk to my manager". He came with a fair offer and we made it happen. This was no where close to the 4 hour ordeal. I think the total time in the office including paper signing was maybe 20 minutes? Phil knows his stuff and he got the point across to his manager so there was no wasting time. Without a doubt, this dealership and Phil have earned my business - long term! Also of importance, when signing the paperwork, there was no upsell crap of service plans, dealer options, etc. For once I left a dealer with lower blood pressure than when I entered!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Scanlon- great dealer!

By Goblue2011 on 6/15/2019 at 10:12 PM.

Had great experience leasing new 2020 TLX V6 A spec. Very professional and efficient process. Much appreciated ! They stayed in touch but were not pushy. Great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Customer Service!

By SaltySully1 on 6/8/2019 at 10:15 PM. Helped by Nicole.

I believe when you have a great experience you should share it and let that individual know how much they helped you and how much you appreciated their help. Well, that individual was Phillip Ursillo and this guy was very cool, calm, and collected with so much patience and knowledge of vehicles and just overall a real genuine person to talk with. I really forgot that I was sitting in a room with a sales consultant, it felt more like a good friend that had my best interest throughout the whole process and with no pressure to purchase! I am one that likes to do alot of research before I make a purchase so I am always bringing questions to the table. I had many questions on different vehicles and Phil was very receptive in answering to the best of his knowledge, and if there was something he didn't know he would ask the team at the dealership. This shows true Teamwork! We found the perfect and most ideal car, and shall I say it is a beauty!! I had a car to trade in as well and this team gave me the best trade in value towards my 2015 ES350 Lexus. Starting out with Phil in sales, then onto the value for my car with Jeff, next was Mark in finances and Robin with his help showing me how to set up the nav/stereo, these guys are the best and I would highly recommend this group! Also, I stopped back in since I had a question with how the stereo/navigation worked and Robin was very helpful on showing me some of the short cuts on using the system. I wanted to make sure I mentioned everyone and Nicole with the warm and friendly greeting every time I would call and ask for Phil :) I know for the future we will only being working with this dealership and it will be a life long relationship, they won us over and carry the best vehicles and prices!! Thank you again Phil, Jeff, Robin, Mark, and Nicole!! Rick

I would recommend this dealer.